Business Summary

eBay is a multinational e-commerce company that operates as an online auction and shopping website where people and businesses can buy and sell a wide variety of goods and services. The business model of eBay is based on connecting buyers and sellers across the world through its platform.

The company's product portfolio is diverse, ranging from fashion and electronics to collectables and sports goods. It also offers refurbished products, motor parts, and accessories, and even property listings. eBay's platform caters to various categories such as antiques, art, baby products, books, comics, magazines, business and office supplies, cameras and photography equipment, cars, motorcycles and vehicles, clothes, shoes and accessories, coins, computers, tablets and networking equipment, crafts, dolls and bears, DVDs, films, TV, event tickets, garden and patio items, health and beauty products, holidays and travel, home furniture and DIY, jewellery, watches, mobile phones and communication devices, music, musical instruments, pet supplies, pottery, porcelain, glass, sound and vision equipment, sporting goods, sports memorabilia, stamps, toys and games, video games, consoles, wholesale and job lots, and more.

eBay also uses cookies and other technologies to provide services and site functionality to its users. The company partners with third-party companies who store cookies on user devices to collect personal data for advertising personalisation, measurement and analytics. Users are given the option to accept or decline these cookies.

In recent years, eBay has also begun exploring the recommerce industry, promoting the sale of pre-loved items. This move aligns with the current trend of sustainable shopping and contributes to the extension of the product life cycle.

eBay has also been actively expanding its services through acquisitions. For instance, it recently acquired Caramel, an innovative platform that offers a secure and seamless digital transaction experience for vehicle sales. This acquisition aims to simplify and enhance the safety of online vehicle transactions.

The company also recognises and awards top sellers across the globe for their outstanding achievements. This initiative encourages sellers to maintain high standards of service and product quality.

eBay also has a strong commitment to social impact. The eBay Foundation Board has recently gained new expertise to drive social impact initiatives. Members of the board bring deeply held commitments to service to the eBay Foundation.

eBay also offers customer support services to help users with their transactions, account management, returns and refunds, postage and tracking, and fees and billing. eBay is committed to monitoring potential changes to tariffs and updating the eBay community as additional information becomes available.

In summary, eBay operates as a comprehensive online marketplace connecting buyers and sellers worldwide. The company is committed to expanding its services, promoting sustainable shopping, recognising top sellers, driving social impact, and offering excellent customer service.