Business Summary: Purely Diamonds

Purely Diamonds is a family-run business based in London, specialising in the design and creation of high-quality diamond jewellery. They offer a broad product range including engagement rings, wedding rings, eternity rings, bracelets, earrings, and necklaces, with options for bespoke designs.

Product Range and Pricing

Purely Diamonds offers a variety of diamond jewellery, available for purchase online and in their London showroom. The product range includes engagement rings, wedding bands, eternity rings, earrings, bracelets, and necklaces. The pricing varies depending on the product, with some items being discounted in their end-of-season sale. The business also offers a variety of gemstone options, allowing customers to personalise their jewellery.

Customer Service and Reviews

The company has received positive feedback for its customer service, with many customers appreciating the personalised service and knowledge of the staff. Customers often mention the company's willingness to work closely with them to find exactly what they want, and then personalise it further, contributing to a positive buying experience. The ability to try different styles in person in the showroom has also been highlighted as being particularly beneficial.

In addition to this, Purely Diamonds has demonstrated exceptional customer care in instances where customers needed their orders sooner than originally planned. The company was empathetic and helpful, ensuring the products arrived in a timely manner to accommodate the customers' needs.

Bespoke Design and Aftercare

Purely Diamonds offers a bespoke design service for customers seeking unique pieces. The company is capable of creating personalised items of jewellery based on customers' individual specifications. After the purchase, the company provides a comprehensive aftercare service, including resizing, cleaning and polishing, jewellery repairs, and advice on jewellery care.

Finance and Delivery

The company offers a 0% APR finance option to make their products more accessible to customers. They also provide express delivery for customers needing their items quickly. For online orders, the process has been described as smooth, and the packaging is noted to be secure and well-presented.

Company Reputation

Purely Diamonds has a strong reputation for quality products and excellent customer service. It has received a high rating based on customer reviews. Customers frequently mention the quality workmanship of the jewellery, the range of products available, and the excellent customer service. The company is recognised for its expertise and the value it offers, being a family-run business that does not put a massive mark-up on their rings.

Privacy and Cookies Policy

Purely Diamonds uses cookies to personalise content and ads, provide social media features and analyse traffic. Information about site usage is shared with social media, advertising, and analytics partners.

In conclusion, Purely Diamonds is a well-regarded, family-run business known for its high-quality products, personalised customer service, and comprehensive aftercare. With a broad product range and bespoke design service, they cater to a wide variety of customer needs and preferences.